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Frequently Asked Questions
Course content
What equipment will I need?
Even though our courses teach the art and craft of specialist paint effect techniques the equipment required to learn, practice and master each technique is readily available from high street shops and online art suppliers.
I have never tried paint effects before, is the course suited to me?
Absolutely! All of our courses have been carefully structured by a professional interior decorator and are suited for all abilities. When you enrol onto a course you will have unlimited access to course material for 12 months, including detailed step-by-step instructional videos and a variety of supplementary material to teach you the basics of the paint effect technique. You will be able to watch the videos at your own pace, as many times as you need until you have mastered the basics. From there it just takes practice and a bit of imagination to apply the paint effect to your own project.
How long will I have access to the online course tutorials?
Once you have purchased the course, the content is accessible online for up to 12 months, or, for as long as you are subscribed. You will have unlimited access to the course material during this 12 month or the length of your subscription should you choose to cancel earlier.
How much time will I need to complete the course?
The approximate total length of the Online Course videos is described on the course pages, just go to the Online Course page and click "find out more" to see this information.
What if I change my mind, can I get a refund?
For the Online Courses, if you have not accessed any of the course material or content and request a refund within the 14 day cooling off period you may be eligible for a refund. However, owing to the nature of the online course format, it will not be possible to offer a refund after the 14 day cooling off period or once the course has been accessed.
Having trouble?
I am having technical difficulties downloading the content.
If you are experiencing any difficulties, please email us directly, or contact Simon through the members' forum.
I am struggling to recreate a paint effect, can I get additional support?
Of course, once you have subscribed to one of our paint effects courses you will have access to our exclusive members' forum where you will find lots of additional tips and tricks. You will also have the opportunity to post any questions in the members' forum group for the particular paint effect you are learning and exchange ideas with other like-minded people. Our monthly live Q&A sessions are also a great way to get in touch directly with Simon and get the additional support you need.